Terms & Conditions
“Activation Date” means the date from which you can use the Services;
“Additional Charges” means any applicable charges in addition to Fees and Call Charges as may be applicable from time to time, including but not limited to charges for line features, termination charges and disconnection costs.
“Application” means an application to subscribe for the Services;
“BT” means BT Telecommunications Plc and as applicable, Openreach or other trading divisions of BT from time to time;
“Call Charges” means the relevant charges for calls made or to be made;
“CPS” means carrier pre selection, being the Network access mechanism that occurs when a telecommunications operator automatically programs your local telephone exchange to route your calls or traffic over a particular carrier’s Network;
“Code of Practice” means our code of practice as amended from time to time and available on request
“Customer Apparatus” means any telecoms equipment, fittings or parts required to receive the Services which are not provided by us;
“Business Support ” means our customer care team, whose number is 01444 242200 (charged at local rate from most landlines, calls from mobiles may vary);
“Equipment” means the equipment provided to you by us from time to time in connection with the provision of broadband services;
“Fees” means the fees that may be payable from time to time for provisions of the Telephone Services, including but not limited to any monthly or connection fees referred to in paragraph 5;
“Network” means public switched telecommunications network;
“Private Use” means use for residential purposes as set out in clause 3;
“Rates” means our Fees, Call Charges, Additional Charges and conditions applicable, in force from time to time and are available on request
“Service(s)” means the installation, connection and supply to you of telephone, broadband and/or call services;
“Termination Notice” means the notice you receive from us confirming that your Service has ended;
“Website” means the MCL Telecom Ltd website at www.mcltelecom.co.uk
1. Supply of Services
1.10 Contract is subject to a 24-month minimum period unless stated otherwise on your contract. Following the 24-month minimum period (or as otherwise stated in your contract) your agreement will continue on a rolling monthly basis on the same regular billing terms unless you instruct us otherwise in writing, giving us 30 days’ written notice that you would like to discontinue Services with MCL Telecom Ltd (you will only be charged at the next billing period for services received).
1.11 When you join MCL Telecom Ltd we may restrict calls to premium rate and/or international numbers. If you require access to these numbers or services please contact the Business Support team. Such access may be subject to credit status, and may require a deposit.
2. Our provision of the Services to you
2.4 We may suspend your services from time-to-time for operational reasons; such as repair, maintenance, improvement or emergency. Where practical, we will seek to provide notice of the same to you, but we reserve the right to do so without notice to you, where it is reasonably necessary for us to do so. We will seek to restore services to you as soon as possible.
2.10 If your service has a fault of any kind, MCL Telecommunications Group Ltd will proceed to raise this directly with the network. If an engineer is required to assist the investigation further, it is the responsibility of the customer to ensure that the apparatus on-site has been checked and is of sound working order. If the fault is shown to be the customer’s apparatus there will be an engineer visit charge of between £150–£250, depending on the type of engineer required to complete the job.
3. Your use of the services
3.2 You agree not to use the services:
4. Free and inclusive calls, and unlimited broadband data
4.3 Certain MCL Telecommunications Group Ltd broadband packages include unlimited data. As is standard industry practice, this is subject to a fair use provision. We reserve the right to restrict download speed to users in breach of this provision.
5. Our charges and paying for the services
5.14 Unless we have previously agreed otherwise with you: a) we will charge a processing fee of £15 for any failed or cancelled Direct Debit payments, and payments which you make other than by Direct Debit; and b) we will also charge a late payment processing fee of £15 if you fail to make payment by the due date.
6. Your personal information and privacy
7. Warranties and Liability
7.2 Except as expressly stated herein, we shall not be liable to you under, or in connection with, this agreement:
7.2.2 for any loss of business, contracts, profits, anticipated savings, goodwill, or revenue; and/or
7.4.2 we recall as it may need replacement for technical reasons.
9. Ending the Service or Moving Home
9.1 You may terminate your contract at any time in writing. If you wish to move or cease any of your services you MUST inform MCL Telecom in writing to email@example.com providing the reason, providing at least 30 days’ notice. If we do not receive written notification from you your request to cease or move your service may be rejected.
If you do move your service, you will be subject to the following charges. (You may be liable for a termination charge pursuant to clause 1.10). There will be a disconnection/transfer charges of the following;
- ADSL or Fibre Broadband: £40
- Mobile lines, per number: £15
- PSTN, ISDN2/30 lines: £30
- Hosted VoIP seat: £15
- Virtual/inbound number, per number: £50
The charges will be applied on your following monthly invoice(s) along with any credits that may be due, you are required to retain your existing Direct Debit agreement until all final invoices have been paid. Failure to do so will result in a £30 administration charge.
9.3.1 you break any of these terms and conditions;
9.3.2 we believe that a service is being abused;
9.3.3 you fail to pay the sums due for the services after we have given notice that your payment is overdue or your chosen payment method appears not to be valid in accordance with these terms and conditions;
9.3.4 for reasons outside our control, we cannot continue to provide the services; or
9.3.5 you use abusive or threatening behaviour while using the Service (including to our Business Support team).
10. Contacting us
11. Changes to the Contract
12.2 Neither party shall be considered to have waived any right under these terms and conditions due to failure or delay in exercising that right.
12.3 Unless these terms and conditions say otherwise, any notice, invoice or other document given to you here under will be considered served if it is in writing and left at, or sent by post to, the address in the United Kingdom shown on your application form, or any other UK address that you have provided.