Business Telephone System Support
Our customer-centred approach ensures you always receive the best support
What happens if your phones stop working?
Don’t panic!
Whether you’re on an existing support contract or not, we can help you.
We look after our customers.
Call 0800 00 9332 for immediate assistance.
If you’re doing some contingency planning for if the worst might happen, then our telephone system support contracts include:
- Fast response times, we aim to answer all calls within the first three rings, we have in-house engineering expertise to answer most of your queries at that time.
- Avoid expensive engineer costs, by talking to us first we might be able to resolve the issue without further escalation.
- Replacement of faulty hardware. We carry in stock a large range of new equipment.
- Minor programming changes.
- Equipment loan
Peace of mind
Our customer-centred approach ensures that you always receive the best possible support when and as you need it. All our customers are offered:
- Remote support: from our Business Support team.
- On-site support: from manufacture-trained engineers
- Notifications and assistance: in implementing new relevant industry software updates
- On-going recommendations: of additional features that will enhance your telecoms infrastructure as your business grows.
Telephone System Support Package
Our customers come first. If you have your lines, calls and broadband with us, then we are on-hand to offer you 24-hour support.
Full support for you and your business. At MCL Telecom we pride ourselves on our excellent customer services; our longstanding customers are a testament to this. Offering full support for you and your business, from initial planning, through to installation and maintenance, ensuring your telecommunications are the best fit for your business.
We have a team of dedicated, in-house support staff, all fully trained in their fields and always on hand to help with any questions you may have. From your initial call to us through to solving the problem, you can rest assured that we are here to help you.
How to get in touch
Our office hours are Monday to Friday, 8.30am to 5.30pm
Within these hours every call will be answered and dealt with.
For calls or faults outside of these hours please call:
Line or call faults: 01444 242 200 (Option 1)
Broadband faults: 01444 242 200 (Option 2)
Need urgent support right now?
Expert Panasonic Phone System Support
Moving office or need to increase your network capacity?
Frustrations with your office Wi-Fi?
Callouts are charged at £95 plus VAT for the first 90 minutes on-site. Telephone system failure can vary from minor to complicated therefore time to resolve will depend on the extent of the issue.
Call us on 0800 00 93332 or 01444 242200
Our in-house engineers will talk through your problem to see if they can assist remotely before needing to attend your premises.
If we can’t fix the problem for you, we will escalate it through to BT Openreach, by using our Business Support Team we will take the hassle out of this for you, making sure you receive the best support you need.
As official Panasonic Communication Solutions Partners, our in-house MCL Telecom engineers provide expert advice. Supporting you from scoping your requirements to installing and training you to get the most out of your phone system.
We can help you with:
- Setting up new users
- System upgrades
- Additional campaign numbers
- Hunt groups and phone system menu setup
- Conference rooms
- Huddle rooms
- UC&C Training
Whatever your requirements are, there will be a system that suits those needs. Here is a selection of the models which we hold:
| Analogue | Hybrid | Unified Communications Platforms |
|
|
|
Whether your business is upsizing, downsizing, or simply moving to a new location we can help to make the move as smooth and stress-free as possible.
Relocating your business?
If you are moving your business to a new location, talk to us first. We can offer everything you need for every step of the relocation process, from de-installing to re-installing. Including:
- Installing new lines
- Laying of cabling
- Moving or supplying telephone systems
- Even if you are moving to another town or city, we guarantee you can keep your existing phone number(s), helping both customers and suppliers to keep in touch with you
Our fully trained Business Support Team will plan your move, ensuring that everything is as seamless as possible for both you and your customers. They’ll be on-hand to discuss any specific requirements you have and will keep you up to date throughout with what’s happening. Leaving you stress-free to manage moving your desks, and staff to your new premises, without the hassle or worry of moving your telephones or IT.
At MCL Telecom we have flexible contracts that move when you do.
This may not be your first move, and probably won’t be your last. We understand that. That is why our contracts are entirely flexible and can move with you, whatever your requirements, giving you the best possible solution for your new location without the headache of unnecessary penalties.
Our process:
- Preparation
- Site survey, scoping your requirements
- Planning your solution
- Recommendations (PoE / new handsets / conference room)
- Expert engineers help every step of the way in your transition.
Sketchy connectivity is not only annoying but can waste valuable productivity if you have black spots in your office. There are increasing demands on our networks from BYOD (bring your own devices) to work, to new IoT solutions sapping up the bandwidth you may need to increase capacity.
It is recommended that if you have frequent visitors to a site or premises that a secure guest log-in is essential. Allowing visitors connectivity away from your secured data.
A simple solution is the addition of Access Points. They are a safe and secure way to increase your Wi-Fi scope and keep your business efficient.
What can MCL Telecom do for you?
Whatever you need, we’re here for you.
Get in touch for long-term support planning, or if you need help right now.
We focus on providing our customers the very best service. We guarantee you get just what you need by assessing your company requirement and designing communication strategies that fit.