Codes of Practice
The purpose of the Code
This code demonstrates how we, MCL Telecommunications Ltd, will conduct our business relationships with our customers. It is intended for our main customer database of small and medium sized businesses.
We are constantly evaluating and updating the information contained in this code to ensure MCL Telecommunications Ltd remains at the forefront of best practice for its customers.
Terms and Conditions
We provide the following Lines and Services:
Telephone systems and billing, mobile telephone handsets and billing, servicing and maintenance for all systems in-house and on-site, connectivity through DSL, Fibre, EFM, Satellite Broadband and Fibre Lease Lines, VoIP telephone systems, call management software and vehicle fleet tracking.
For more information regarding the services we offer or to order additional services please call us on 0800 00 93332.
Prices and Tariffs
Prices are variable depending on usage of each handset and other negotiated criteria, alongside ever-developing tariff changes it is therefore not possible for us to publish any standard rates.
If you would like details of your current tariff or pricing arrangements then please get in contact with your account manager.
Compensation and Refunds
Please notify your account handler immediately if you find any indiscretions with your monthly, annual or bespoke invoice. We will investigate and revert back to you with a course of action as applicable. Where another party is involved we will endeavour to claim for any due compensation on your behalf.
We pride ourselves on providing exemplary customer service, if you would like to get in contact with MCL Telecommunications Ltd please see below:
Our office is open Monday to Friday between the hours of 08.30 and 17.30:
Telephone: 0800 00 93332
Post to: MCL Telecommunications Ltd, 43 Victoria Road, Burgess Hill, West Sussex, RH15 9LR.
Our website is at https://www.mcltelecom.co.uk/
Customer Complaints Code
Our terms and conditions of business are clearly communicated to our customers at the point of sale, however if you require a further copy, please get in touch with us and we can provide this for you.
We comply with the Data Protection Act; a customer can request a copy of the details which we hold on them and their business at any time.