Cloud Phone Systems
Free Calls to 01, 02 and mobiles Wi-Fi Handsets PC & Mobile App Call Recording Instant Chat & Video Calling Call Management CRM Integration
Key benefits of cloud phone systems include; its ability to adapt it to your exact business requirements, whether you are based in the office, remote or in the field, and no upfront costs.
In 2027 BT Openreach will be terminating all business ISDN and analogue lines in favour of VoIP systems. Don’t be caught out, get in touch today.
IP Desk Phone
Wi-Fi based desktop handsets that you can take with you and plug in anywhere. All you need is a Wi-Fi connection.
Free calls
Free unlimited calls to 01, 02 and all major UK mobile networks.
Mobile app
If you don’t take your laptop with you out of the office, there’s an app for your mobile or tablet. You’ll have all the same great softphone features from the comfort of wherever you’re working.
PC Softphone
Access your business telephone through a softphone. Calls can be answered directly through your PC, placed on hold or transferred and use instant chat for messaging.
Our Cloud Phone System Partners
If you work in a regulated industry you might need to record your incoming and outgoing calls. Even if it isn’t a legal requirement, many businesses now prefer to record calls for training and monitoring purposes.
90 days free
Cloud-based call recording is offered on a 90-day rolling archive of your calls, complete with secure data centre storage.
If you need to retain copies of call recordings beyond the previous 90 days, the platform enables you to archive recordings to your own Amazon S3, Google Drive, or Dropbox storage solution.
Fully flexible working
Now more than ever, it is imperative that your business can bend to the requirements set by government.
This could mean working from home, or even a different location that isn’t your office.
With this cloud-based system it doesn’t matter where you are. Everything has the same functionality and is totally portable.
Collaboration & Productivity Built In
The Communicator app delivers a ready-made collaboration tool, with easy-to-use voice and video conferencing, text chat, file sharing, unified presence and more.
The application even automatically syncs data across devices and is completely integrated with the other elements of your solution.
Because Communicator is integrated with your system, you can use your team extensions for quick dialling and instantly get grouped contacts by business function, making management a breeze.
Secure Portal
Our secure, web-based portal enables you to perform a wide range of administrative duties from anywhere.
Add extensions and hunt groups, make configuration changes to call routing, control end-user features, maintain centralised contact directories, and far more can be centrally configured, deployed, and managed instantly.
Auto Attendant
Manage your customer journey more effectively through the use of auto attendants. Set rules to distribute incoming calls; perhaps important if you’re business operates over several time-zones, has specific opening hours or other conditions depending on your unique requirements.
Call Queuing
Let your customers know you’re waiting for their call by adding call queuing to your phone system. Incoming calls are placed in the order which they called to wait for the right person to answer them.
Call Groups
Distribute incoming calls to the right team and the right time. If your business operates in different time-zones, or if you have support distributed throughout your business make sure the right member of your team answers the customer.
A cloud telephony system that has the capability to recognise through CLI which of your customers is calling you. When the call is answered the CRM contact details will be on screen and ready to use.
Compatible with Salesforce, Microsoft Dynamics, vTiger, Hubspot, Zendesk, ZOHO, Bullhorn, SugarCRM, Pipedrive.
Less common, web-based CRMs are also catered for, offering both ‘click-to-dial’ and ‘screen pop’ functionality.
Outlook 365, Exchange
Microsoft Teams
CallSwitch also integrates with Microsoft Teams, offering a cost-effective and resilient solution for voice in a Microsoft world.
Unlimited ACD Queues
Built with the customer in mind, to stop call cut-offs and to manage their time in queue.
Real Time Queue Stats
Real-time analysis of what’s happening to improve call responses and to give absolute clarity to your business.
Soft Phone
Use desk phone or softphone – or toggle between both for maximum flexibility
Managed Control
Control of Agent behaviour and supervisor intervention for quality control
Comprehensive Reporting
Improve the effectiveness of your Sales campaigns with granular reporting and analysis
Real Time Monitoring
Act on real time information during every call and improve customer service and Agent effectiveness
Wallboard
Provide an overview of all your Agents in seconds, on any device
Scalability
Fully scalable according to size and complexity – CallSwitch Contact Centre grows along with your business
Benefits of wallboards
Wallboards (large flat-screen televisions or monitors) show you statistics that help you to improve your customer service experience, as well as your profits.
We can fully customise your wallboard system so that you can view what’s important to you and your business. For example:
- Knowing how many staff are logged in to their telephones
- Keeping track of how many outgoing calls your staff are making
- Knowing how long your customers are waiting before their call’s answered
- Knowing how many calls have been dropped, or missed, by your staff.
What packages are available?
We offer a range of wallboard packages, most of which give you access to full reporting facilities for each member of staff. This helps you to maximise their efficiency through effective management, increasing their output and keeping your business at the top of its game.
Contact us with your questions
We would love to speak with you! Feel free to reach out with any questions.
Schedule a Free
Consultation
Schedule a free consultation with our team and let’s make things happen!
A typical office set up:
Choose if you want to buy your handsets and hardware outright, or we can add to your monthly bill.
Typical monthly costs:
Full business only licences are £10.00 per month, licences with our Wi-Fi colour screen handsets just £15.00 per month*
*Subject to a 36 month contract.
* 36 month contract, subject to terms and conditions
Other services we offer:
Your questions answered
Can I get a virtual number?
Yes! Virtual numbers, also known as ‘clouded numbers’, aren’t like traditional phone numbers that are fed into your businesses as part of your phone line. Instead, they’re flexible, which means that you can receive your incoming calls wherever your business is.
My phone system is old; how can I upgrade to VoIP?
VoIP systems are easy to install while your existing system is in place, to upgrade call us and we’ll work with our in-house engineers to formulate a plan which works best for your business.
Can you transfer a BT phone number to a cloud system?
Yes, if you’ve got an existing number you’d like to keep we will handle this for you. We liaise with BT on your behalf, no matter where you’re moving, even out of your area code, you can keep that number.
Can I pick some new phone numbers?
Yes, you can.
What if I’m planning to move premises?
That’s fine, even out of your existing area, you can keep the same number you’ve always had.
I already have an IP system; can I reuse the handsets?
You can, but we wouldn’t recommend It. You’ll be provided with new handsets along with your new system, all under warranty, so you won’t need your old hardware.
Is my broadband capable of handling a cloud phone system?
We will fully scope your requirements, usually your broadband would be able to host this, but we’ll double check for you and advise as necessary.
Which is the cheapest option?
We will always give you options based on your business requirements, sometimes the cheapest option will be exactly what you need, other times in order to fully service your needs we might suggest you need a different kind of hardware. We will work to your budget to provide the best solution.
We’re rapidly expanding, how do we add new extensions?
Depending on your existing phone system will depend on how easily you can add new extensions. Let us know what you have, and we’ll let you know what you need. If you are looking for a new system that can flex to your needs and grow with your business, then we can advise you what will be best suited.
What if I only need some of these features?
There are options of phone systems to suit every requirement, let us know what you need and then we’ll work out the best option for you.
We have multiple locations; can we connect them?
Of course! There’s always a way to bring your business together cohesively. Depending on your requirements and accessibility will depend on what solution will work for you.
What equipment will home workers need to connect?
A laptop and an internet connection is all it takes. If you want desktop phones, headsets or more speed for their broadband connection, then we can help detail your requirements and come up with a solution.
What technical expertise do we need?
We have in-house installation engineers which means you don’t need any technical expertise in your business. If you’ve got IT support, then we can work with them to develop a solution that can be managed internally.
What broadband speed do you need?
This will depend on what your business is running through your connection. At MCL Telecom we will scope out your requirements before advising which connection will give you what need.