Cloud Phone Systems

In the office, at home or on your mobile phone

Reduce your costs dramatically

Clouded telephony replaces traditional BT Openreach landlines and hosts your business number in the Cloud.  Giving you all the functionality of a landline with the operational benefits of instant scalability and movability.

Balancing simplicity with flexibility our cloud telephony systems have highly advanced functionality designed to drive productivity and collaboration. Giving businesses the capability they need to work efficiently, wherever they are.

Take control of your cloud phone system.​

Cloud Telephony is more cost effective for many businesses. It routes call traffic through your internet connection, this is known as VoIP (Voice over Internet Protocol), giving you free calls (local, national and mobile).

By installing a cloud phone system you, the end users will have portal access. Through your portal you can take full control of your telephony system by making changes such as altering messages, creating or amending call groups and set up call diverts, the list goes on.

A huge benefit of cloud telephony is that it is instantly scalable. Expanding your system is simple and it is absolutely versatile, giving your business the flexibility of taking your system wherever you go with our Wi-Fi connecting handsets, softphones and mobile apps.

What are my other options?

If you are looking to simply upgrade your existing telephone system, enabling you to eliminate traditional BT Openreach landlines in favour of VoIP and free local/national calls check out our NEC range, or contact us directly.

Working in conjunction with Microsoft Office 365 to integrate Teams and your cloud phone system

For businesses who use Microsoft 365 for productivity and collaboration, our cloud telephony solution allows your employees to use Teams desktop and mobile applications to make and receive voice calls without clicking out to other consoles, giving the productivity benefit of having a single application to handle all channels of communication.

Best of all, Teams users sit within your solution seamlessly alongside users who prefer to make use of our Communicator applications or desk phones – meaning genuine endpoint flexibility.

Essentially a good business cloud phone system is about more than just calls, it’s about increasing productivity internally and creating the best customer service for your enterprise.

Ways to connect using a cloud telephone system

Cloud IP Desk Phones

IP Desk Phones

Cloud Mobile App

Mobile App

Softphone

Core features

Extension dialling

Reach people in 3 or 4 digits wherever you are

Unified voicemail

Pick-up all your voicemail from any device, anywhere

Call recording

Useful for training and archiving important information

Home Workers

Easy and reliable, keep your number with you, a ‘plug-and-go’ solution 

Call groups

Directs call to groups of people so you never miss a call

Call queuing

Never lose a customer when you’ve got them on hold

Auto attendant

Handle calls professionally and efficiently

Conference calling

Setup a private virtual conference room with extended dial-ins

Rich Features

Choice of landline numbers

As numbers are hosted in the cloud and not attributed to a landline you can have your choice of prefix

Pop-Ups

Desk top notifications on all calls and messages

CRM Integration

Integration with different CRM solutions

Fraud Protection

Our hosted platform runs from secure data-centres located in London with 24/7 call monitoring

Wi-Fi Handsets

For easy connection around your office, take your phone with you when you move.

Free Calls

Free local / national and mobile calls*

Fully adaptable to the requirements of your business, a cloud telephony system will let you pick and choose how you answer and make calls.

Handset

Desktop handsets that you can unplug and plug in wherever you’re working. Yes, it’s as easy as that, you want to work from home, take the handset with you. Working from a mate’s house plug it in there.

PC

Accessing your business telephone through a softphone on your computer has never been easier. Calls can be answered directly through your PC, if you’re in a busy environment we have a wide range of headsets available to accompany your softphone.

Mobile / Tablet App

If you don’t take your laptop with you out of the office, there’s an app for your mobile or tablet. You’ll have all the same great softphone features from the comfort of wherever you’re working.

If you work in a regulated industry you might need to record your incoming and outgoing calls. Even if it isn’t a legal requirement, many businesses now prefer to record calls for training and monitoring purposes.

90 days free

Cloud-based call recording is offered on a 90-day rolling archive of your calls, complete with secure data centre storage.

If you need to retain copies of call recordings beyond the previous 90 days, the platform enables you to archive recordings to your own Amazon S3, Google Drive, or Dropbox storage solution.

Fully flexible working

Now more than ever, it is imperative that your business can bend to the requirements set by government.

This could mean working from home, or even a different location that isn’t your office.

With this cloud-based system it doesn’t matter where you are. Everything has the same functionality and is totally portable.

Collaboration & Productivity Built In

The Communicator app delivers a ready-made collaboration tool, with easy-to-use voice and video conferencing, text chat, file sharing, unified presence and more.

The application even automatically syncs data across devices and is completely integrated with the other elements of your solution.

Because Communicator is integrated with your system, you can use your team extensions for quick dialling and instantly get grouped contacts by business function, making management a breeze.

Secure Portal

Our secure, web-based portal enables you to perform a wide range of administrative duties from anywhere.

Add extensions and hunt groups, make configuration changes to call routing, control end-user features, maintain centralised contact directories, and far more can be centrally configured, deployed, and managed instantly.

Help Right Now

Auto Attendant

Manage your customer journey more effectively through the use of auto attendants. Set rules to distribute incoming calls; perhaps important if you’re business operates over several time-zones, has specific opening hours or other conditions depending on your unique requirements.

Call Queuing

Let your customers know you’re waiting for their call by adding call queuing to your phone system. Incoming calls are placed in the order which they called to wait for the right person to answer them.

Call Groups

Distribute incoming calls to the right team and the right time. If your business operates in different time-zones, or if you have support distributed throughout your business make sure the right member of your team answers the customer.

A cloud telephony system that has the capability to recognise through CLI which of your customers is calling you. When the call is answered the CRM contact details will be on screen and ready to use.

Compatible with Salesforce, Microsoft Dynamics, vTiger, Hubspot, Zendesk, ZOHO, Bullhorn, SugarCRM, Pipedrive.

Less common, web-based CRMs are also catered for, offering both ‘click-to-dial’ and ‘screen pop’ functionality.  

Email

Outlook 365, Exchange

Microsoft Teams

CallSwitch also integrates with Microsoft Teams, offering a cost-effective and resilient solution for voice in a Microsoft world.

Call Reporting

Call Centre Features

Unlimited ACD Queues
Built with the customer in mind, to stop call cut-offs and to manage their time in queue.

Real Time Queue Stats
Real-time analysis of what’s happening to improve call responses and to give absolute clarity to your business.

Soft Phone
Use desk phone or softphone – or toggle between both for maximum flexibility

Managed Control
Control of Agent behaviour and supervisor intervention for quality control

Comprehensive Reporting
Improve the effectiveness of your Sales campaigns with granular reporting and analysis

Real Time Monitoring
Act on real time information during every call and improve customer service and Agent effectiveness

Wallboard
Provide an overview of all your Agents in seconds, on any device

Scalability
Fully scalable according to size and complexity – CallSwitch Contact Centre grows along with your business

fraud protection

Call Fraud Protection

Your business means the world to you, we know that you don’t want to take any unnecessary risks, especially when it comes to fraud.

Telecoms fraud has seen a huge increase in recent years, and the costs of an attack can quickly add up. Consistency in monitoring and management of your total portfolio is the best way to tackle any risk.

No-one wants an attack on their business, and no-one wants to end up paying a huge bill because of it. We will help manage all risks through the use of our managed IP service.

This enables you to set daily or weekly spend limits for free, which can easily be changed depending on your business operations. You can receive notifications when spend reaches a certain percentage of your threshold. Should you then need to you can simply raise the limit or advise us that you believe your telecoms may have been breached.

As a protection to you, if no action is taken by the time the limit has been reached, all calls are barred reducing your risk of any fraudulent activity.

What can MCL Telecom do for you?

Find out if a cloud phone system will be right for your business by getting in touch with MCL Telecom today.

Make your business telecoms seamless by running your mobile account through our MIA portal. Giving you access to your account 24/7.

We’ll give you the information you need to make an informed decision.

We focus on providing our customers the very best service. We guarantee you get just what you need by assessing your company requirement and designing communication strategies that fit.

Frequently Asked Questions

Yes, if you’ve got an existing number you’d like to keep we will handle this for you. We liaise with BT on your behalf, no matter where you’re moving, even out of your area code, you can keep that number.

That’s fine, even out of your existing area, you can keep the same number you’ve always had.

You can, but we wouldn’t recommend It. You’ll be provided with new handsets along with your new system, all under warranty, so you won’t need your old hardware.

We will fully scope your requirements, usually your broadband would be able to host this, but we’ll double check for you and advise as necessary.