CASE STUDY

North American Vacation Homes

North America Vacation Homes

Overview

North American Vacation Homes is a B2B business, set up over 30 years ago providing accommodation across North America & Canada to leading tour operators around the globe.

Due to the nature of their business and working across time-zones it was essential that they had an efficient and secure communications system in place. When they moved to a new location, they took their BT system with them. However, the system was outdated and didn’t have the functionality they needed.

North American Vacation Homes were recommended to MCL Telecom by a business they share an office building with.

Our Approach

Having asked us and BT to quote on the business, we won the tender on price and as a local business our ability to service them.

We agreed to move their broadband supply to MCL Telecom and to migrate their existing telephone lines to a cloud-based system. We were able to install all the equipment and services to their new office space before they moved in, ensuring stable and reliable connections were already in place for the business to operate.

Impact

As we were able to install before the business moved in, we could make sure that all connections were entirely reliable and secure. The move was therefore seamless and there have been no snagging issues to deal with.

As we are local to them, we can pop in and make sure everything’s ok and if anything needs updating, we’re on-hand to help. If a new member of staff comes in, we are happy to train them up to make sure they’re fully onboarded.