Overview

Authentic and progressive, Java and Jazz need a telecommunications system that can sustain their quick-paced and connectivity essential business. Working from their café and gelateria in Forest Row, from breakfast through to dinner, using our business broadband and business telephone system to keep them hooked up and available to take online bookings, payments and calls to suppliers.

Java and Jazz had issues with their broadband and their incumbent suppliers were largely unresponsive. Caught up in an automated response system Java and Jazz not getting the care and attention that they needed.

In hospitality you need to be able to service your customers instantly. They want to make a booking by calling your business, your number needs to work, if your customers want to pay by card, your broadband connection needs to be running to service that. Without these basic requirements your customers will choose alternatives, and business is lost.

Our Approach

Java and Jazz called after a strong recommendation from another local business. As well as the products and services that we offer, we guarantee a cheery disposition when a call is answered and real, local, knowledgeable business support staff. John was immediately taken with our ability to quickly respond with an engineer on the phone. The pricing came as a pleasant surprise also, costing less than the previous supplier.

A telecommunications business that listens to its customers, fully understands their requirements and then creates and implements a simple, cost-effective plan to put it all in place.

Our customer on-boarding protocol is simple and we communicate with our clients every step of the way, giving them the insight they need and the hassle-free transition that every business wants.

A straight-forward like-for-like transfer was put into place for the phone lines and a new connection to our business broadband was installed.

Impact

Java and Jazz have the peace of mind that their connectivity won’t hamper their working days. They know that our business support team are a phone call away, and that if needed we have an onsite engineer who can travel to their premises to assist with any trouble-shooting.

At MCL Telecom we review our customers requirements frequently, always with a firm understanding of what is needed and provided services and solutions to help at the best available cost we can.

The team at MCL Telecom have been a breath of fresh air to us. They have installed a new broadband connection and transferred our phone lines with no fuss and more importantly, no disruption to our business. We are entirely happy with the service they provide for us, making sure that we understand exactly what is happening at all times, and offering well thought-out solutions to any problems that we may have.