From answering calls, placing orders, taking payments, and controlling your incoming and outgoing calls, call centre functionality can transform how you operate your business.
Call centre functionality can streamline your business running from day-to-day, giving your customers a better experience when they contact you.
Controlling where your inbound calls are sent to, making sure that your customers get to the department, or people they need to get to instantly. Transforming the journey your clients will go on as they interact with your business.
Small changes such as this will make reduce your customer churn, saving your business costs in the long term through the introduction of call centre technology.
What are wallboards?
Benefits of wallboards
Wallboards (large flat-screen televisions or monitors) show you statistics that help you to improve your customer service experience, as well as your profits.
We can fully customise your wallboard system so that you can view what’s important to you and your business. For example:
- Knowing how many staff are logged in to their telephones
- Keeping track of how many outgoing calls your staff are making
- Knowing how long your customers are waiting before their call’s answered
- Knowing how many calls have been dropped, or missed, by your staff.
What packages are available?
We offer a range of wallboard packages, most of which give you access to full reporting facilities for each member of staff. This helps you to maximise their efficiency through effective management, increasing their output and keeping your business at the top of its game.
By tracking the calls that your business is making, we can alert you when your account is reaching certain levels or stop all further calls once an agreed level has been reached. This puts you firmly in control of your spending.
Limiting Call Costs
For small businesses with strict monthly spends, setting limits on call costs can be crucial. We can help you control your call costs each month.
We can also restrict access to numbers that you don’t want your employees using at work, such as premium rate or international numbers.
We can then provide you with bespoke minute bundle packages, tailored to the minutes you need each month and including discounts to certain destinations (including local, national, mobile, non-geographical and international numbers).
NEC call centre phone systems MyCalls Call Management
The complete call management solution for NEC telephone systems. The MyCalls Suite is probably the most cost-effective manager you will ever employ! The MyCalls suite of applications includes call management, call centre management, call recording and CTI providing real time information about every aspect of telephone use and performance.
MyCalls features and benefits
- Increases productivity
- Reduces costs
- Improves customer perception & service
- Improves staff efficiency
- Aids staff training
- Helps manage & measure sales & marketing activity
- Call recording helps solve disputes
- Real-time information enables supervisors to react quickly to changes in call traffic
- Reduces cost of sales and increases competitiveness
- Reduces abandoned calls
What can MCL Telecom Call Centre Phone Systems do for you?
You don’t have to have a call-centre with a team of hundreds to benefit from business call centre technology.
Contact us to see how we can create efficiencies in your operation.
We focus on providing our customers the very best service. We guarantee you get just what you need by assessing your company requirement and designing communication strategies that fit.