Business Telephone Systems

Increase productivity, save money and create the best customer experience

Business Telephone System Panasonic Phone

We have systems to suit every business; from sole traders working from home, to multi-site call centres.

Essentially a good business phone system is about more than just calls, it’s about increasing productivity internally and creating the best customer service for your enterprise.

Benefits of IP Business Telephone Systems

By introducing IP telephony, you give your business ultimate flexibility and save costs. Effectively a SaaS (software as a service) deployment, the systems can integrate in to your existing or legacy systems, including customer databases, alarms, credit card readers and fax machines. Scaling systems up and down is as simple as logging on to the web interface.

Personalised system

Every business needs a phone system, understanding what your requirements are is absolutely essential. At MCL Telecom we have the know-how to deliver you a total solution; hosted or cloud based, allowing your calls to be answered by any means, on any device and anywhere.

Which phone system does your business need?

You have two choices, on-premise or cloud, both benefit from the low-cost of calls and extra features of VoIP (Voice over Internet Protocol)

Each have benefits and disadvantages, depending on your business requirements, this is where MCL Telecom can help you. We will fully scope out your needs before suggesting a solution.

Cloud Phone System

Unlike conventional phone systems where you pay a charge for your line installation and line rental per line, with hosted VoIP phone systems you pay just £5 per month per line/handset. Your calls are made and received over the internet, so a strong connection is essential.

It is a stress- and hassle-free option, keeping your business costs consistent and your business connected. Upgrades to your system are included as part of your monthly line charge alongside adding new features, all easily run through the web interface.

Feature-rich systems that were traditionally only available to larger businesses are now accessible for all. Smaller enterprises can also benefit greatly from VoIP services such as; call recording, auto attendant and virtual receptionist (VR).

Scaling up and down is as simple as adding a new line via the online web portal, a click away, instant and efficient. If you have homeworkers, they take their number with them, wherever they are, answering calls through their tablet or laptop.

On-Premise Phone System

There is an initial upfront cost for owning a PBX phone system, however, it will then be your company asset to keep. By offsetting these costs, it is likely that in the long-term on-premise PBX are more cost effective as a small business phone system.

Owning a PBX system puts your business in control of its communications, your business can customise the system to fit completely with your requirements.

Free calls within your PBX are standard, other benefits include call transfer, voicemail, call queues, call recording and voice menus.

Our stock of handsets, routers and switches will make sure your installation goes smoothly, and we can quickly provide any replacements or additional products you may need in the future.

At MCL Telecom we are able to carry out remote maintenance. That means we’re able to make the changes you require within minutes, making sure your system is operating as it should be and eliminating the need for a costly engineer to visit your site.

Saving money with VoIP

On-Premise phone systems have traditionally been connected using PTSN Public Telephone Switch Network or ISDN Integrated Services Digital Network phone lines. On-Premise PBX Private Branch eXchange phone systems can now benefit from low cost of calls and increased functionality of VoIP through SIP Trunks. Cloud Phone Systems were born from VoIP technology.

Because VoIP is a cloud based technology and has no physical location, you can choose any phone number you like.

VoIP calling within your business is free which includes world-wide multi-site connections. International calling is significantly cheaper than BT as well as huge savings on line rental.

Unified Communications and Collaboration (UC&C) can increase your business productivity and improve teamwork. Both cloud and on-premise phone systems offer provide powerful tools for your teams to collaborate remotely.

If you have a high quantity of inbound or make a lot of outbound calls in your business, then you should consider call centre telephony. The right telephony can increase productivity and make collaboration both internally and externally easier. 

Frequently Asked Questions

We will always give you options based on your business requirements, sometimes the cheapest option will be exactly what you need, other times in order to fully service your needs we might suggest you need a different kind of hardware. We will work to your budget to provide the best solution.

This will depend on what your business is running through your connection. At MCL Telecom we will scope out your requirements before advising which connection will give you what need.

Depending on your existing phone system will depend on how easily you can add new extensions. Let us know what you have, and we’ll let you know what you need. If you are looking for a new system that can flex to your needs and grow with your business, then we can advise you what will be best suited.

There are options of phone systems to suit every requirement, let us know what you need and then we’ll work out the best option for you.

Of course! There’s always a way to bring your business together cohesively. Depending on your requirements and accessibility will depend on what solution will work for you.

A laptop and an internet connection is all it takes. If you want desktop phones, headsets or more speed for their broadband connection, then we can help detail your requirements and come up with a solution.

We have in-house installation engineers which means you don’t need any technical expertise in your business. If you’ve got IT support, then we can work with them to develop a solution that can be managed internally.

VoIP systems are easy to install while your existing system is in place, to upgrade call us and we’ll work with our in-house engineers to formulate a plan which works best for your business.

What can MCL Telecom do for you?

Understanding your requirements can be confusing, our expert team are trained to know which phone system will work for you.

We can assess and plan what you need, get in touch and we will get a solution that’s right for you and your business

We focus on providing our customers the very best service. We guarantee you get just what you need by assessing your company requirement and designing communication strategies that fit.

No other company has ever come close to MCL for price or service. I feel happy and confident that our account is in the best hands and that’s why we do not hesitate to renew our contract each and every 24 months
HPC Precision Engineering, Burgess Hill
MCL has taken away a huge amount of stress for me, their service has been fantastic and I would recommend them to any other business looking for an honest reliable and cost-effective service
Allright Tyres, Burgess Hill
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With over 120 landlines now with MCL it has saved our company an absolute fortune! On top of the monetary savings, the time savings in administration are monumental.
Housing Association, Croydon
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