We have systems to suit every business; from sole traders working from home, to multi-site call centres.
Essentially a good business phone system is about more than just calls, it’s about increasing productivity internally and creating the best customer service for your enterprise.
Benefits of IP Business Telephone Systems
By introducing IP telephony, you give your business ultimate flexibility and save costs. Effectively a SaaS (software as a service) deployment, the systems can integrate in to your existing or legacy systems, including customer databases, alarms, credit card readers and fax machines. Scaling systems up and down is as simple as logging on to the web interface.
Every business needs a phone system, understanding what your requirements are is absolutely essential. At MCL Telecom we have the know-how to deliver you a total solution; hosted or cloud based, allowing your calls to be answered by any means, on any device and anywhere.
Which phone system does your business need?
You have two choices, on-premise or cloud, both benefit from the low-cost of calls and extra features of VoIP (Voice over Internet Protocol)
Each have benefits and disadvantages, depending on your business requirements, this is where MCL Telecom can help you. We will fully scope out your needs before suggesting a solution.
Cloud Phone System
Unlike conventional phone systems where you pay a charge for your line installation and line rental per line, with hosted VoIP phone systems you pay just £5 per month per line/handset. Your calls are made and received over the internet, so a strong connection is essential.
Feature-rich systems that were traditionally only available to larger businesses are now accessible for all. Smaller enterprises can also benefit greatly from VoIP services such as; call recording, auto attendant and virtual receptionist (VR).
On-Premise Phone System
There is an initial upfront cost for owning a PBX phone system, however, it will then be your company asset to keep. By offsetting these costs, it is likely that in the long-term on-premise PBX are more cost effective as a small business phone system.
Free calls within your PBX are standard, other benefits include call transfer, voicemail, call queues, call recording and voice menus.
At MCL Telecom we are able to carry out remote maintenance. That means we’re able to make the changes you require within minutes, making sure your system is operating as it should be and eliminating the need for a costly engineer to visit your site.
Saving money with VoIP
VoIP calling within your business is free which includes world-wide multi-site connections. International calling is significantly cheaper than BT as well as huge savings on line rental.
Unified Communications and Collaboration (UC&C) can increase your business productivity and improve teamwork. Both cloud and on-premise phone systems offer provide powerful tools for your teams to collaborate remotely.
If you have a high quantity of inbound or make a lot of outbound calls in your business, then you should consider call centre telephony. The right telephony can increase productivity and make collaboration both internally and externally easier.
What can MCL Telecom do for you?
Understanding your requirements can be confusing, our expert team are trained to know which phone system will work for you.
We can assess and plan what you need, get in touch and we will get a solution that’s right for you and your business
We focus on providing our customers the very best service. We guarantee you get just what you need by assessing your company requirement and designing communication strategies that fit.
Frequently Asked Questions
This will depend on what your business is running through your connection. At MCL Telecom we will scope out your requirements before advising which connection will give you what need.
Depending on your existing phone system will depend on how easily you can add new extensions. Let us know what you have, and we’ll let you know what you need. If you are looking for a new system that can flex to your needs and grow with your business, then we can advise you what will be best suited.
There are options of phone systems to suit every requirement, let us know what you need and then we’ll work out the best option for you.
Of course! There’s always a way to bring your business together cohesively. Depending on your requirements and accessibility will depend on what solution will work for you.
A laptop and an internet connection is all it takes. If you want desktop phones, headsets or more speed for their broadband connection, then we can help detail your requirements and come up with a solution.
We have in-house installation engineers which means you don’t need any technical expertise in your business. If you’ve got IT support, then we can work with them to develop a solution that can be managed internally.
VoIP systems are easy to install while your existing system is in place, to upgrade call us and we’ll work with our in-house engineers to formulate a plan which works best for your business.