Wallboards give you access to call statistics that could help you to improve your customer service and improve your profits.
What are wallboards?
Wallboards (large flat-screen televisions or monitors) show you statistics that help you to improve your customer service experience, as well as your profits.
We can fully customise your wallboard system so that you can view what’s important to you and your business. For example:
- Knowing how many staff are logged in to their telephones
- Keeping track of how many outgoing calls your staff are making
- Knowing how long your customers are waiting before their call’s answered
- Knowing how many calls have been dropped, or missed, by your staff.
What packages are available?
We offer a range of wallboard packages, most of which give you access to full reporting facilities for each member of staff. This helps you to maximise their efficiency through effective management, increasing their output and keeping your business at the top of its game.